Customer Support Consultant

About Us

Cavaier is a global direct-to-consumer (D2C) brand specializing in high-quality, minimal jewelry, crafted for those who appreciate luxury and timeless design. We proudly deliver our products worldwide.

About The Role

We are looking for a motivated and versatile individual who is passionate about fashion, luxury goods, and delivering exceptional customer service. As a Customer Support Consultant, you’ll play a crucial role in providing an outstanding experience for our clients, helping to maintain the reputation of our brand. This is a full-time position, ideal for someone with a background in areas such as fashion, communication, business, marketing, linguistics, or related fields.

Your Responsibilities:

• Engage with customers across multiple channels, offering timely and professional assistance with product inquiries, order updates, and any issues they may encounter.
• Handle customer concerns with empathy and a solution-focused mindset, ensuring a high level of satisfaction.
• Manage the processing of orders, returns, and exchanges efficiently, while keeping detailed records.
• Gather customer insights and share feedback with the team to help enhance our customer experience.
• Prepare regular reports on workflow, complex cases, and any unique issues that arise, both proactively and when requested.
• Stay up-to-date with the latest information on our products, promotions, and company policies to provide accurate answers and guidance.
• Demonstrate strong organizational skills, timely task completion, and active participation in company updates and workshops.

What We’re Looking For:

• A strong passion for delivering top-notch customer service and a genuine interest in luxury brands.
• The ability to remain calm and focused under pressure, especially in fast-paced situations.
• Excellent problem-solving skills with the ability to work independently and make sound decisions.
• Adaptable communication style to effectively connect with diverse customer needs and emotions.
• Fluency in written and spoken English, ensuring clear and professional communication at all times.
• Attention to detail and a commitment to delivering precise, accurate work.
• A self-starter who thrives in both team environments and independent tasks.
• An appreciation for aesthetics and the ability to reflect our brand’s voice in all customer interactions.
• Well-organized, proactive, and mindful of the impact of your work on the team’s success.
• Comfortable with regular feedback, performance reviews, and productivity assessments.
• Positive attitude, open to new challenges, and eager to learn and grow within the company.
• Flexibility to work weekends, with two regular days off during the standard workweek (Mon-Fri).

Why Work With Us?

Joining Cavaier means becoming part of an exciting, fast-growing brand that values your individual contributions. We offer a remote work environment that provides flexibility and the freedom to manage your schedule effectively.

This position comes with great opportunities for career growth as our company expands, giving you a chance to take on new challenges and develop professionally.

How to Apply

If this sounds like the perfect fit for you, please apply using the form below. To show you’ve carefully read the job description, start your cover letter with "Noble Panda". We look forward to receiving your application!