Delivery within 4-7 working days.
We provide support on weekdays from 7 am to 7 pm.
Closed on weekends
After placing an order with us, you should receive an order confirmation email. If you cannot find it in your inbox, we recommend checking your spam or junk folder, as it may have been filtered there by mistake.
In case you still cannot locate the order confirmation, please reach out to our customer support team, and they will be happy to assist you in retrieving the necessary information.
Once your order is confirmed, we promptly pack and prepare it for shipment. You will receive a separate email with a tracking number to monitor its progress.
We aim to pack orders within one to two business days. If you haven't received the tracking email or have any concerns, please contact our customer support team.
We sincerely apologize for any inconvenience caused by the delay in your order. There are several potential reasons for this delay, such as an unexpectedly high order volume or issues with the postal courier responsible for delivering your package.
Our team is actively addressing these challenges to expedite the fulfillment process.If you're experiencing a delay in receiving your package, we recommend reaching out to our customer support team at your earliest convenience.
Check your tracking information for details on the failed delivery. Contact the shipping carrier for assistance, and depending on their policies, you may be able to schedule a redelivery or arrange for package pickup at a local facility.
We recommend reaching out to our customer support team at your earliest convenience.
If you would like to initiate a return for your jewelry, please contact our customer support team.
They will guide you through the return process, address any concerns you may have, and provide personalized assistance. We value your satisfaction and appreciate the opportunity to assist you directly. Please reach out to us, and we'll be glad to help.
While most of our items are eligible for returns, there may be certain exceptions and non-returnable items. This can include personalized or customized jewelry, earrings (for hygiene reasons), and items explicitly marked as non-returnable on our website.
We recommend reviewing the product description and return policy for each item before making a purchase. If you have any questions or concerns about the eligibility of an item for return, please contact our customer support team, and they will provide further clarification.
To request a refund, please contact our customer support team and provide them with your order details, including the order number, purchase date, and the reason for your refund request.
Our team will guide you through the process and provide any necessary instructions for returning the item, if applicable. Once we receive the returned item in its original condition, we will initiate the refund process.
The timeframe for the refund to be processed and for the funds to be credited back to your original payment method may vary. For any further assistance or questions regarding the refund process, please reach out to our customer support team.
If you receive a damaged item or encounter any other issues with your jewelry, please contact our customer support team immediately.
We have a dedicated team ready to assist you in resolving the problem. We may request photos or additional information to assess the issue and provide an appropriate solution, such as a replacement, repair, or refund, depending on the circumstances.
Your satisfaction is our priority, and we will work diligently to address any damages or issues you may have. Please reach out to our customer support team if you have received a damaged item or need assistance with any other issues.