Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, custom clearance procedures or other causes.
Please submit a ticket within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.
Please note, shipping carriers are receiving a high volume of orders for the holiday season. Unfortunately some orders are currently experiencing delayed delivery times. Feel free to reach out to our customer support team, if your order has passed 4 business days of the expected delivery date. We appreciate your patience and understanding.
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 2-4 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.
During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed.
We offer free international shipping. Average standard shipping time is 6-10 business days.
Free shipping on all orders.
CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: firstname.lastname@example.org with your order number.